#cloud9ide 2012-08-12 | index | previous (2012-08-11) | next (2012-08-13) | latest
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15:54:48  <justengland>anybody from c9 active?
15:55:03  <marcosx86>is cloud9 down? project page show offline red tip
15:55:55  <justengland>I am having issues I can see my project but it says I have a process running but it will not start a new one
15:56:25  <mattpardee_>hey guys
15:56:30  <mattpardee_>looking into it
15:59:08  <mattpardee_>hey justengland that is a known bug having to do with our process manager
15:59:30  <justengland>what can I do?
15:59:49  <mattpardee_>marcosx86 does the offline bubble go away when you refresh?
16:00:02  <marcosx86>no
16:00:04  <mattpardee_>justengland you started this process from the console? or the run panel
16:00:22  <justengland>usually I start it through the run button
16:00:50  <mattpardee_>and is the debug button turned to the red "stop" state?
16:01:00  <justengland>correct
16:01:00  <marcosx86>mattpardee_ it still as offline, refreshing like for 10 min
16:01:04  <mattpardee_>marcosx86 not really sure everything seems to be working for me
16:01:17  <mattpardee_>maybe it's one of our proxy servers, one sec
16:02:24  <mattpardee_>justengland and same for you, refresh doesn't help?
16:02:39  <marcosx86>im on brazil, maybe some networking issue
16:02:57  <justengland>no, refresh does not work.
16:04:10  <justengland>I have also tried using the stop command as well
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16:07:43  <mattpardee_>justengland can you output "env" into your console
16:07:59  <mattpardee_>and then send me the two lines, that start with
16:08:01  <mattpardee_>USER=
16:08:05  <mattpardee_>and OPENSHIFT_GEAR_DNS=
16:08:10  <mattpardee_>you can PM me them
16:09:44  <justengland>can you refresh my memory how to pm, its been years since I have used irc :)
16:10:04  <mattpardee_>oh it's not really a big deal actually if you paste it in here
16:10:19  <mattpardee_>no security risk
16:10:42  <justengland>USER=3344dc4801cf48b19f1168547f942adf
16:17:38  <justengland>anything out of the ordinary?
16:18:04  <mattpardee_>I also need OPENSHIFT_GEAR_DNS=
16:22:17  <mattpardee_>justengland
16:22:19  <mattpardee_>?
16:22:45  <justengland>yes
16:23:14  <justengland>OPENSHIFT_GEAR_UUID=3344dc4801cf48b19f1168547f942adf
16:23:42  <mattpardee_>no I need OPENSHIFT_GEAR_DNS
16:25:20  <justengland>OPENSHIFT_GEAR_DNS=project-liveC982e4e8bd0d.rhcloud.com
16:28:43  <mattpardee_>can you try refreshing now
16:29:46  <justengland>the stop button is still visible
16:30:12  <mattpardee_>shoot, it looks like a software problem then
16:30:25  <mattpardee_>the last thing I would suggest is
16:30:30  <mattpardee_>close out the project for a few minutes
16:30:32  <mattpardee_>well close it for 1 minute
16:30:40  <mattpardee_>then come back and see if it's reset
16:30:55  <mattpardee_>if that doesn't work then close all instances of it again and come back in 30 minutes or so
16:31:03  <justengland>alright, is there a way to avoid it
16:31:16  <mattpardee_>it's a problem where our server thinks there's still a process running
16:31:24  <mattpardee_>unfortunately it's somethign we're working on refactoring
16:32:44  <mattpardee_>I'm signing off for a bit, best of luck with the fix. I'm going to try to catch up on sunday sleep :)
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17:30:50  <marcosx86>is cloud9 offline?
17:31:18  <marcosx86>when i open any project it shows offline on the top left
17:36:03  <marcosx86>its going down and up almost all time
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