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14:23:20  <neonstalwart>anyone know what's causing this: "TypeError: Object #<RevisionsPlugin> has no method 'getHooks'"
14:23:48  <neonstalwart>it started after https://github.com/ajaxorg/cloud9/pull/2252 was merged
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16:27:32  <BronzeByte>Hello
16:28:05  <BronzeByte>Does anybody have an idea what to do about my premium not being processed? The support is kinda pore, have to use community support to find better support...
16:29:08  <mattpardee>hey BronzeByte
16:29:32  <mattpardee>sorry to hear that about support.. we try but it's not always great
16:29:53  <BronzeByte>Well, it's not well listed on the website
16:30:10  <mattpardee>what's going on? paypal says it was charged but you haven't been upgraded?
16:30:18  <BronzeByte>Correct
16:30:29  <mattpardee>did you e-mail [email protected] already?
16:30:29  <BronzeByte>I purchased yesterday
16:30:34  <BronzeByte>No
16:30:43  <BronzeByte>I had no idea that email even existed
16:30:56  <mattpardee>hmm ok I think we can do a better job of promoting the e-mail then
16:33:04  <mattpardee>if you e-mail them they can take a closer look at your account and what's going on
16:33:13  <mattpardee>unfortunately I don't have all their tools at my disposal
16:33:18  <mattpardee>which timezone are you in?
16:34:25  <BronzeByte>GMT +1 summer time
16:34:28  <BronzeByte>thus GMT +2
16:35:05  <BronzeByte>Do they manually review payments perhaps?
16:35:48  <mattpardee>no they should be processed automatically but PayPal can take up to 3 days to get the processing done
16:36:02  <BronzeByte>Why so?
16:36:07  <mattpardee>I have no idea
16:36:10  <mattpardee>we aren't happy with PayPal
16:36:16  <BronzeByte>I see :-P
16:36:19  <mattpardee>we set up a billing system that's merchant-agnostic
16:36:38  <mattpardee>it's only a matter of time when we support other services
16:36:47  <BronzeByte>Uhh
16:36:54  <BronzeByte>I don't think you have to
16:37:11  <mattpardee>well for example, users in germany can't pay us thru paypal
16:37:14  <BronzeByte>I go with cloud9 premium because Github wants my credit card
16:37:16  <mattpardee>just one other issue
16:37:29  <BronzeByte>What other gateways are you looking into then?
16:37:39  <mattpardee>I'm not sure, actually
16:37:45  <mattpardee>I haven't checked with the dev team what the status is
16:37:47  <BronzeByte>Also, in PayPal you can cancel subscriptions, you should use extend based subscriptions
16:38:02  <BronzeByte>so if you pay you get 30 days of premium
16:39:04  <BronzeByte>Invoicing of digital goods can be a pain
16:39:39  <BronzeByte>I run a Hosting company (dedicated, vps, webhosting etc)
16:42:16  <mattpardee>aha
16:42:33  <mattpardee>well a workaround would perhaps be that we give you premium right away and then verify with PayPal
19:26:04  * cloud9topic: Official Cloud9 IDE Development channel
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20:15:35  <BronzeByte>Can somebody please help me..?
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20:26:54  <gjtorikian>What's up?
20:30:02  <BronzeByte>gjtorikian, payment for cloud9ide premium is not being processed...
20:31:12  <gjtorikian>Htm, have you tried emailing [email protected] with your username ?
20:31:23  <gjtorikian>Are you in the States or another country ?
20:31:28  <BronzeByte>Not yet, kinda busy, bought cloud9ide to be productive on the move
20:31:31  <BronzeByte>Netherlands
20:32:03  <gjtorikian>Ok, lemme look into it--what's your username ?
20:36:14  <BronzeByte>verficon
20:36:37  <BronzeByte>sorry for responding so late, gjtorikian
20:42:09  <BronzeByte>I got to go
20:42:36  <BronzeByte>I would highly appriciated it if I could use my cloud9ide tomorrow :-)
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21:23:52  <justicefries>:D
21:24:17  <mattpardee>hahah
21:25:12  <gjtorikian>#cloud9ide: where sarcastic ideas are made into reality
21:29:06  <justicefries>i've got so much street cred now
21:31:26  * mattpardeeplanned on working. instead looking at retweets
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21:54:41  <justicefries>haha
21:54:57  <justicefries>so vain
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