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03:39:55  <martin____>deployment problem here: fan ignite / fanignite-site . after the last 2 successful deploys I get a 404 not found from your loadbalancer. domain: fan ignite.com
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04:25:34  <rhalff>hi my snapshot deploy fails, does that occur when the trial period is over?
04:26:36  <martin____>rhalff: probably (not a nodjeitsu guy)
04:26:38  <rhalff>I can't see nothing in the logs
04:26:52  <martin____>but I have one site down after deploying half an hour ago
04:26:54  <rhalff>martin____, ah ok
04:26:57  <martin____>so it could be something else
04:27:32  <rhalff>well it uploads 100% and then a internal server error, snapshots that don't start won't be saved I guess?
04:28:39  <martin____>yeah, that's a nodejitsu error
04:29:11  <martin____>BTW, if anyone from nodejitsu is listening, I get constant pressure from all sides to ditch nodejitsu for a more stable platform.
04:31:02  <rhalff>ah I tested my package, it's my own fault... :)
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04:33:25  <Jamie___>Hi guys, I'm getting a 502, max retries reached
04:33:38  * Jamie___changed nick to Guest53000
04:33:39  <Guest53000>But there isn't a crash in my server
04:37:52  <Guest53000>jitsu deploy says its started ok
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04:39:36  <Guest53000>would this cause the 502 error? [err] Sat, 16 Nov 2013 04:31:36 GMT connect.limit() will be removed in connect 3.0
04:39:49  <Guest53000>as it's not actually an error it's just a deprecated method
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04:51:18  <Guest53000>is there something wrong with the cloud?
04:52:10  <martin____>that error should not cause a 502
04:54:47  <Guest53000>I'm really confused, it looks like my app is just going round in circles on the log, but it's not crashing
04:55:02  <Guest53000>I don't think I made many changes at all to the server either
04:55:12  <Guest53000>since the last working deploy
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04:56:42  <martin____>well, you can always go back to a previous deploy in the console. That says, I have troubles myself right now
04:58:59  <Guest53000>Just tried a deploy I know that was stable and thats showing the same 502 error
04:59:42  <Guest53000>Must be an error with the platform, there was some planned maintenance coming up, but I thought we were meant to get an email warning us closer the time
04:59:53  <rhalff>for me running npmedge helped, it showed outdated packages, I now have a proper error message: No subscriptions available, which is correct :-)
05:00:25  <Guest53000>was that written in the terminal similar to the jitsu deploy command?
05:01:39  <rhalff>Guest53000, I tried this, but it's probably not related to your problem, because you can deploy: http://www.creativeblob.com/blog/nodejitsu-deploy-error
05:04:20  <Guest53000>rhalff, cheers I'll have a look
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05:15:15  <Guest53000>according to npmedge nothing is out of date
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05:20:45  <Guest53000>I can't get any other project's to run
05:21:02  <Guest53000>everything has stopped working for me with nodejitsu
05:26:47  <Guest53000>other people on twitter are saying they have the same 502 issue, glad it's not just me
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05:43:06  <jacho>Hey I'm getting 502 refresh limit - not sure exactly what it means and im not seeing anything in the log that i'm able to work with
05:43:13  <jacho>any chance osmeone might be around to check it out?
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05:48:32  <martin____>anyone from nodejitsu here?
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06:15:29  <martin____>argh
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07:21:09  <satish>Hi, nodejitsu support around?
07:21:43  <satish>@Sly: ping?
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07:34:59  <satish>hello
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08:00:57  <martin____>nope
08:01:00  <martin____>all gone...
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09:34:07  <aiden>Is anyone else seeing their app reported as started but getting a 400 page when trying to visit it?
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10:04:19  <satish>Hi nodejitsu support
10:04:51  <satish>anyone around?
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10:09:29  <nathan7>Hey satish
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10:11:27  <satish>@nathan7, hi. having trouble with my website on nodejitsu. user id is 'satish' and app id is 'wink'
10:11:40  <satish>returning 404s now
10:11:54  <satish>from logs looks like the app keeps restarting
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10:12:51  <satish>but its the same code i deployed a while ago, worked fine.. then i tested something, app kept restarting. now back to old code, and still cant get the app to work
10:15:21  <nathan7>checking that out
10:17:56  <nathan7>satish: Ah
10:18:08  <nathan7>satish: You'll want to disable the flashsocket policy server in socket.io
10:18:27  <satish>ok, let me check
10:18:30  <satish>is that the reason?
10:18:35  <nathan7>or, er
10:18:35  <satish>as this same code was working until yesterday
10:18:48  <nathan7>..can I fetch a copy of your code?
10:20:15  <satish>my code isn't available publicly, but i thought you could look at the code on the drone?
10:20:20  <nathan7>Yep, I can
10:20:24  <nathan7>Just asking for permission to do so
10:20:26  <satish>sure :)
10:20:29  <satish>no secret
10:30:01  <satish>@nathan7: any luck?
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10:34:18  <Douglas>Hi guys, I have an issue with my latest deploy. The server returns 502
10:34:19  <Douglas>Reached max retries limit
10:34:38  <Douglas>all is green, no errors whatsoever
10:34:52  <Douglas>anyway for me to find the cause of this?
10:35:24  <satish>@nathan7: ping?
10:35:58  <Douglas>is fine
10:36:13  <Douglas>400ms
10:36:17  <satish>Douglas: same error for me
10:36:24  <satish>been having this for the past 4 hours
10:36:37  <satish>502 if i reach with <app>.jit.su
10:36:42  <nathan7>satish: Checking it out still
10:36:42  <satish>and 404 if i reach directly
10:36:50  <satish>@nathan7: looks like Douglas is having hte same problem
10:36:55  <nathan7>mhm
10:37:13  <nathan7>might be a load balancer issue..
10:37:24  <satish>been doing this for the past 3 or 4 hours :(
10:37:55  <Douglas>reactivating an old version fixes the issue so I thought it might be something coderelated
10:38:13  <Douglas>but it was only html and js updates and it works fine locally
10:38:15  <satish>Douglas: yes that worked for me once, but when i did another deploy even going back to the old version didnt fix it :(
10:39:29  <Douglas>@nathan7: do you need anything for me to check it out? my accound is devdouglas
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10:46:47  <Douglas>also no log errors. the app seems to be running fine but no way to reach it.
10:47:12  <satish>yes, same issue here. I think its a common problem and @nathan7 is working on it
10:47:30  <satish>AFK for a bit, will be back in 20 min
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10:57:40  <satish>@nathan7: eagerly waiting for any updates
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11:12:22  <satish>Guys, this is taking too long :( Can I know whats going wrong and when my site will be back up?
11:17:29  <nathan7>I'm not certain about what's going on
11:17:46  <nathan7>I've poked other team members who know more about the load balancing systems.
11:18:27  <nathan7>sorry about how long this is taking, but I can't do a lot by myself currently
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11:20:52  <satish>@nathan7: i understand. isnt there a pager duty of some sort and this can be escalated? I'm a business customer paying nearly $50 per month for a reason
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11:26:22  <nathan7>satish: I'm invalidating our drone cache, your app should be available again soon
11:27:00  <satish>@nathan7: i've also deployed a new version disabling flash socket, will see
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11:27:21  <satish>how soon should i test?
11:27:39  <nathan7>Invalidation is still running
11:33:19  <satish>@nathan7: the latest deploy seems to be restarting again and again
11:33:45  <satish>seeing in jitsu logs
11:34:13  <nathan7>satish: doesn't like like it from here
11:34:23  <nathan7>satish: (and I'm watching jitsu logs tail for your app)
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11:34:44  <satish>ah the web console is wrong then
11:34:51  <satish>keeps repeating the same log lines again and again 3 times
11:34:59  <satish>same timestamp
11:35:18  * nathan7checks plain logs
11:35:51  <nathan7>I see no continuous restart
11:36:06  <satish>ok sounds good then. wiating for cache to be cleared now
11:37:06  <nathan7>Yeah, we're experiencing some issues with the cache, indexzero is looking into it
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11:43:03  <aiden>nathan7: My app is constantly reporting 400 App is currently stopped when I try and visit it
11:43:19  <aiden>even though my deploy return OK and says that it has started and the web console also reports that it is started
11:43:27  <aiden>could this be something to do with the cache?
11:43:29  <nathan7>We just fixed up the cache
11:43:36  <nathan7>Giving your app a kickstart
11:43:48  <satish>ok
11:45:51  <satish>still down
11:46:40  <nathan7>still something wonky happening, on it, my apologies
11:47:04  <satish>ok
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11:47:38  <aiden>nathan7: One of my apps has come back, which is in the Northern Virginia data centre. The other one is still not responding, which is in the Amsterdam datacenter
11:47:55  <nathan7>aiden: Okay, I haven't checked out Amsterdam yet
11:48:07  <satish>mine is in Northern Virginia
11:48:40  <nathan7>Northern Virginia being joyent-us-east-1?
11:48:49  <aiden>nathan7: ok. I have been having lots of issues with the hosting since yesterday. So I upgraded my account to see if I could get a better result from a different datacenter :(
11:48:52  <satish>don't know, web console says Northern Virginia
11:49:13  <nathan7>Yeah, us-east
11:49:31  <nathan7>aiden: What's your username/appname?
11:49:44  <aiden>aidenmontgomery/liveteamstats
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12:02:31  <satish>@nathan7: my site seems up
12:02:44  <nathan7>satish: Should be fine now
12:02:49  <nathan7>satish: Looks okay from all balancers
12:03:11  <satish>in the logs I see about 8 requests to "/" which return 301s
12:03:14  <satish>why is that?
12:03:17  <nathan7>yeah
12:03:19  <satish>i saw this when it was down too
12:03:23  <nathan7>I was doing test requests from the drone
12:03:38  <nathan7>like, curl to localhost
12:04:44  <aiden>nathan7: Have you done something to the Amsterdam dataceter? My app appears to have resurrected itself
12:05:04  <nathan7>aiden: haven't done a thing to it
12:05:35  <nathan7>well, this did fix up all the load balancer issues, afaik
12:06:13  <nathan7>which is cross-DC
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12:06:25  <aiden>ok, that sounds plausible :)
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12:08:11  <nathan7>Glad everything works
12:08:24  <nathan7>My apologies for the downtime
12:08:50  <aiden>nathan7: Well not everything is working. I have had to remove Redis from my solution and scale down to 1 drone, due to crash looping. Redis randomly decides that I am not allowed to auth with it
12:09:22  <nathan7>aiden: Are you using our Redis servers?
12:10:57  <aiden>I believe so
12:11:00  <aiden>irisredis
12:11:12  <satish>@nathan7: happy to see you have sorted it.. would be nice if issues get escalated sooner in future, as i was waiting for a while since morning for someone to respond :)
12:11:37  <nathan7>Yeah, our escalation process isn't optimal yet
12:11:46  <nathan7>We're working on improving it
12:12:11  <nathan7>aiden: Can't really recommend IrisRedis currently, we're having scaling trouble with it
12:12:20  <satish>cool, please add my +1 to that ticket :)
12:12:38  <aiden>nathan7: Ah ok. So if I go with RedisToGo or something for now, that might be a better option?
12:12:43  <nathan7>aiden: Yeah
12:13:12  <nathan7>I really hate having to point you elsewhere, but I don't feel I can guarantee you good quality of service on IrisRedis
12:13:21  <aiden>nathan7: Thanks. My app is needed for a live event in just over an hour, so not going to mess with it too much now, but will try and move it over tonight. Thanks.
12:13:33  <aiden>nathan7: Really appreciate it. Will there be a mail shot once iris redis is stable?
12:14:17  <nathan7>aiden: I'll try to ensure an email gets sent out went we revamp that infrastructure, yes
12:14:49  <aiden>nathan7: Sounds good. Thanks for the help. Hope you have a good dey.
12:15:05  <nathan7>Back to support tickets it is for me q=
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14:00:37  <Douglas>a bit late but all seems fine on my end as well. thanks!
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14:07:45  <leftieFriele>how can I remove a domain config from an application and move it to another?
14:10:52  <nathan7>redeploy the old app without the subdomain or destroy the old app
14:10:57  <nathan7>and deploy the new one
14:12:16  <leftieFriele>@nathan7: I tried to redeploy the old, but I got an error (which I no longer have) and now jitsu deploy just hangs on creating the snapshot.. but I will try it again, thanks for the answer
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14:29:41  <leftieFriele>nathan7: when I redepoy the old app without the domains settings, nothing happens. the app is still there with the domain settings, do I have to destroy it and then redeploy to resolve this?
14:30:44  <nathan7>leftieFriele: What's the username/appname?
14:33:18  <leftieFriele>nathan7: web_rebels / web-rebels-2013
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14:34:51  <nathan7> ~ ⮀ jitsucouch -c web_rebels/web-rebels-2013 .domains
14:34:52  <nathan7>["www.webrebels.org","webrebels.org"]
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14:36:31  <leftieFriele>nathan7: yeah and I want to remove the domains settings and deploy a new app web-rebels-2014
14:37:03  <leftieFriele>nathan7: I deployed a new package json which went ok, but the domain settings weren't removed..
14:37:14  <nathan7>Hmm, I'll file a bug on that
14:37:59  <leftieFriele>nathan7: thanks! I guess I can remove the old app, deploy the new and then add the old one to work arround this
14:38:36  <nathan7>leftieFriele: Removed the domains from your app
14:40:10  <leftieFriele>nathan7: thanks for the help! you guys are setting a new standard for support
14:40:34  <nathan7>Happy to hear that [=
14:43:38  <leftieFriele>nathan7: one final question.. do I have to add 2013.webrebels.org as a domain for the app running webreb2013.jit.su? cuz now 2013.webrebels.org returns 404 and I suspect thats why
14:45:02  <nathan7>leftieFriele: yeah
14:45:20  <leftieFriele>nathan7: I thought so, thanks again :)
14:45:29  <nathan7>C=
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15:37:59  <martin____>Good morning guys. Last night wasn't good. You need to figure out a way to deal with issues that are not fixable by clients, like the LB stuff that happened at 10pm Pacific last night, in a timely manner. Otherwise all the other companies that are moving into the cloud space will eat your lunch.
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16:08:10  <jeromegn>wondering if anybody has a clue about why serving static assets is not working for my app. basically I'm trying to serve whatever's in /public with this app.use(Express.static(__dirname + "/public")), but when I visit my site I get the error "Cannot GET /" but there's supposed to be an index.html file in there. Any way I can inspect the directory tree on my instance or something?
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16:11:19  <martin____>Have you tried /index.html ;-)
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16:13:06  <jeromegn>martin____: yes I did :)
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16:19:55  <jeromegn>going to log readDir
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16:24:38  <jeromegn>ok, I put my assets build script in predeploy instead of post and added a npmignore file which doesn't ignore it.
16:25:03  <jeromegn>I would need a hook that happens on the server before npm start
16:25:19  <nathan7>What for?
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16:30:48  <jeromegn>nathan7: so that the first page view after a deploy also gets the correct assets. right now the server starts and the assets are compiled/built afterwards. that means there's a delay where people might get to the site and the assets aren't ready.
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16:32:50  <nathan7>jeromegn: why not do this in a predeploy?
16:33:46  <jeromegn>nathan7: that's what I ended up doing. :) it works fine. I'm being picky
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16:33:56  <jeromegn>I guess I'm not used to that.
16:34:38  <jeromegn>I work at MongoHQ and we still use Rails for our main app (I'm changing that) and when we deploy the assets are compiled on heroku before making the new app available.
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16:35:33  <nathan7>Yeah, you could use postinstall, but doing things during snapshot build.. not that nice on our build server
16:35:53  <jeromegn>right
16:36:10  <nathan7>I'm working on revamping the build server so that it sucks less
16:36:23  <nathan7>but right now everyone is hammering the same box
16:37:18  <jeromegn>having the assets built on nodejitsu means the result is usually the same for everyone deploying. but doing it on people's machine before deployment can be different due to different setups.
16:37:25  <nathan7>mhm
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18:10:48  <martin____>jeromegn: The preferred way of dealing with this (as in the way that ACTUALLY WORKS) is to minify in predeploy, add md5 sig, upload to S3.
18:11:17  <jeromegn>martin____: yep, def... we're just working on our app as a prototype so not worth doing that early optimization.
18:11:19  <martin____>You don't want to hit the PaaS ever with assets, not even once
18:11:32  <jeromegn>agreed ;)
18:11:49  <nathan7>martin____++
18:11:57  <nathan7>or Joyent Manta (;
18:11:59  <martin____>thx nathan7 - I paid my dues on this one
18:12:38  <jeromegn>:)
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18:29:05  <legomushroom>can not deploy an app need help
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18:39:14  <legomushroom>can't deploy an app please help
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19:01:04  <legomushroom>so useful place to get a support...
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19:14:55  <abernier>hi, I opened an issue https://nodejitsu.zendesk.com/requests/15235 but hasn't receive any answer yet : I would like to know if a business plan is required in order to get it answered ?
19:15:11  <abernier>(just to know)
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19:17:57  <nathan7>yo, abernier
19:18:09  <nathan7>taking a look at that ticket
19:19:14  <abernier>nathan7: thank you -- do a business plan required to get quicker answer (just to know if it worth I get one) ?
19:19:49  <nathan7>abernier: it'll notify us over IRC that there's a priority support ticket we should look at
19:20:11  <nathan7>abernier: (you'll get an email with the priority support address when you sign up for a business plan)
19:20:49  <nathan7>abernier: I can't really recommend IrisRedis at the moment
19:21:20  <nathan7>abernier: the service is having scaling issues and needs to be revamped before it'll be usable
19:21:38  <nathan7>abernier: I hate to say it, but you should probably check out redistogo or something
19:21:58  <abernier>nathan7: oh really? so can we consider my issue as a bug ?
19:22:14  <nathan7>abernier: yeah
19:22:36  <nathan7>abernier: One I'm afraid won't be fixed very soon :(
19:23:10  <abernier>nathan7: is this related to https://github.com/iriscouch/iris-redis#upgrading-to-a-direct-connection ?
19:23:35  <nathan7>abernier: that might help, yeah
19:24:34  <abernier>I know npm-www uses redis to store forgot-passwords tokens, which service do they use ?
19:25:06  <nathan7>I don't have access to the config of that, isaacs runs that
19:26:01  <abernier>ok, thank you, so I'll try to upgrade to a direct connection -- otherwise will switch to another redis service ;)
19:26:17  <nathan7>I hope that helps
19:26:58  <abernier>yeah thx ;)
19:27:56  <nathan7>abernier: Can I mark your ticket as solved? (if you send more within a week it'll reopen it)
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19:28:17  <abernier>nathan7: yes please, I had my infos ;)
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19:37:21  <rhalff>is it just me or is there no way of subscribing to a plan if you are already registered?
19:37:50  <nathan7>rhalff: You should be able to change your sub from webops
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19:38:37  <rhalff>nathan7, I wanna put my project online: https://github.com/psichi/chix-ui :-) what is webops?
19:38:55  <nathan7>rhalff: webops - webops.jit.su
19:39:14  <rhalff>nathan7, oh yeah, I'm there.
19:39:45  <rhalff>nathan7, I registered a while ago so my trial period is over. I never did anything with it until now though.
19:40:35  <nathan7>mhm
19:40:43  <nathan7>I can restart it somehow
19:41:32  <nathan7>rhalff: What's your username?
19:41:38  <rhalff>nathan7, rhalff
19:42:28  <rhalff>nathan7, I asked for an open source drone, guess I'm just impatient :-)
19:43:52  <nathan7>rhalff: Yeah, takes a while for 'em to be approved
19:44:00  <nathan7>rhalff: Your trial *should* be reactivated
19:44:45  <rhalff>nathan7, ah ok, thanks.
19:47:28  <rhalff>I like the npm pack way of deploying, can't think of anything cleaner than that.
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19:51:11  <nathan7>rhalff: Glad you like it
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23:13:45  <jklb>Running into an error on deploy- Seems something is failing durring npm install- testing with travis.ci and everything seems to be building fine over there?
23:13:48  <jklb>https://gist.github.com/anonymous/dc338ba448e1072d61fb
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23:19:11  <rhalff>jklb, not sure it this is your problem, but the dependencies are not reallly following best practises I think: http://blog.nodejitsu.com/package-dependencies-done-right :-)
23:20:05  <jklb>rhalff: are you specifically referring to version numbers?
23:21:49  <rhalff>jklb, yeah, you have a lot of latest, * and then also very specific ones.
23:22:22  <jklb>rhalff hyea It's not pretty ;)
23:22:49  <jklb>I'm also including dependencies that I no longer need...
23:22:56  <rhalff>and not necessary I guess.
23:23:14  <jklb>yea
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23:26:04  <rhalff>but still a bit weird if travis doesn't have a problem with it.
23:33:14  <jklb>Here's the real strange thing- if I make changes to my package.json and then deploy again, it is still showing the old package.json in the debug logs. Like it's caching the package.json
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