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00:26:07  <Quad>hello
00:26:20  <Quad>my account says i have no subscription
00:27:17  <mdedetrich>@jcrugzz: it appears that it may be an issue with mongohq
00:29:21  <jcrugzz>mdedetrich: i sent their support an email, and i hope they resolve it!
00:29:40  <jcrugzz>Quad: you do, there is an issue in webops that is currently being resolved. front end team is on it.
00:29:57  <jcrugzz>huge billing migrations resulted in some unexpected edge cases
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00:31:07  <Quad>Okay, we were on some sort of test run on some proof-of-concept project
00:31:56  <Quad>as much as i know half the reasons of recent problems are not directly related to nodejitsu( like npm being down and breaking deploys etc. )
00:32:12  <Vinelicious>Is there someone of support online here? My app is offline and I need someone to put it online again
00:32:17  <Quad>it is impossible to tell that to upper-management
00:32:59  <Quad>and recent load-balancer issues like really slow custom domains etc.
00:33:48  <Quad>they would like to cancel subscription (though i think we will come back to nodejitsu in a couple of months)
00:34:07  <jcrugzz>Vinelicious: `jitsu start`. and check logs
00:34:32  <jcrugzz>Quad: send a support ticket, [email protected] im just passing through here.
00:34:48  <Quad>okay, thanks.
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00:36:55  <Vinelicious>@jcrugzz: I'm getting a message "There are no active subscriptions, please subscribe to a plan to get started" in my panel. In theory my development sandbox its still going, anyway I've tried to insert my credit card information but keep getting an error with this weird message ":"
00:37:57  <jcrugzz>Vinelicious: submit a support ticket, there is a known bug from our billing migration that is being worked on. Sorry I can't do anything for you :/
00:40:40  <Vinelicious>@jcrugzz: Thank you. Weekends are the best traffic days, this sucks. I have an ticket open since 10 a.m. but still no answer
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01:09:47  <mdedetrich>@jcrugzz: turns out it was this
01:09:48  <mdedetrich>https://github.com/kissjs/node-mongoskin/issues/120
01:11:05  <jcrugzz>mdedetrich: oh damn thats just terrible
01:11:15  <jcrugzz>hell of a patch version xD
01:11:17  <mdedetrich>one thing I hate about node.js, you should be FORCED to provide a package version
01:11:53  <mdedetrich>this happens because a library developers depends on package X without specifying a version, then package X silently updates, then you do a deploy (which uses the updated X)
01:12:01  <mdedetrich>guess what happens when X has an API change that breaks shit
01:12:03  <mdedetrich>yeah....
01:13:41  <jcrugzz>mededetrich: yea i mean its a fault on both the native mongodb dudes and the mongoskin author. Things *should* be hard versioned unless you are depending on your own libraries
01:14:02  <jcrugzz>cause api breaking changes are minor version updates, not patch versions in semver
01:14:12  <jcrugzz>but yea people
01:15:30  <mdedetrich>@jcrugzz: this has happened 3 times already, and is actually a reason why I dont code in node.js anymore
01:15:38  <mdedetrich>never trust people, versions should be hard coded
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02:26:00  <tpae>hello
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02:26:38  <tpae>i am having trouble with mongohq server, for some reason it wouldn't connect.. I am not sure whether it's my application or the server, because their status shows green lights. :(
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02:35:19  <imperialboozer>are you guys aware of any issues? it's not opening mongo and my app crashes
02:37:05  <imperialboozer>but it works like the charm locally
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02:51:20  <imperialboozer>i guess im on my own then
02:51:37  <imperialboozer>....no one has heard anyything?
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02:56:01  <imperialboozer>i don't mind the database issues nearly as much as being completely ignored
02:56:13  <imperialboozer>thanks guys, you rock.
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09:02:32  <david321>hello guys, is it possible to manage the databases created by nodejitsu ?
09:02:51  <david321>for example through mongohq backend...
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09:30:42  <frederico>When do you guys start to work? I need my app to go online, its been almost 48 hours by now
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09:44:09  <frederico>I'm starting to think this isn't a really serious company. Its an absurd
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10:10:50  <lepi>Hi,
10:11:21  <lepi>I had a running nodejs app on nodejitsu, but lately deploy does not work, throwing errors.
10:11:32  <lepi>I've found out, that it is related to socket.io
10:12:02  <lepi>While I was trying to figure out the problem, I stripped down my app entirely,
10:12:52  <lepi>when I removed the 'hello world' code for socket.io, deploy was working again. This code-segment is the blame for:
10:12:53  <lepi>var io = require('socket.io').listen(app);
10:12:53  <lepi>io.sockets.on('connection', function (socket) {
10:12:53  <lepi> socket.emit('init', { hello: 'world' });
10:12:53  <lepi> socket.join("room");
10:12:53  <lepi>});
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10:16:26  <lepi>Does anybody have any idea what I'm doing wrong?
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10:31:43  <EEJJ>Hey! Trying to run jitsu deploy and I get error: "Nodejitsu error (500): Internal Server Error"
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10:42:19  <EEJJ>Never mind! That was my mistake on package.json
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12:27:03  <frederico>Is there someone of support online?
12:27:55  <frederico>Anyone????
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12:56:41  <annnnnnoyed>Hello
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12:57:05  <annnnnnoyed>You guys told me my account would been working yesterday. I need it working today. Project due.
12:57:05  <annnnnnoyed>Plz
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13:04:56  <annnnnnoyed>Is anyone here? Checking again.
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13:09:02  <annnnnnoyed>Hello?
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13:12:11  <swaagie>annnnnnoyed: hey there, your talking about webops I assume? what is the problem exactly, cause we just released two fixed
13:12:13  <swaagie>fixes*
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13:14:56  <annnnnnoyed>Okay
13:15:03  <annnnnnoyed>I can't pay for my site
13:15:12  <annnnnnoyed>I am a bit tired
13:15:18  <annnnnnoyed>So sorry if I am unclear.
13:15:43  <annnnnnoyed>Tried again. I get an error that is just ":"
13:15:49  <annnnnnoyed>Inside the bootstrap error box
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13:17:19  <annnnnnoyed>It will give me that error or "Credit card numberinvalid credit card" which I know it is not invalid. I've tried a ton of times. I use the card all the time for online purchases.
13:18:39  <annnnnnoyed>I've never tried so hard in my life to spend my money somewhere and get denied.
13:18:44  <swaagie>annnnnnoyed: did you try between now and like 10-12 mins ago? cause I don't see anything in the logs
13:18:49  <annnnnnoyed>This time I got a bad gateway error
13:19:10  <annnnnnoyed>I did try multiple times within last 12 mins.
13:19:17  <annnnnnoyed>Lemme see if there is a js error in console
13:19:26  <swaagie>hmm then one of the drones might be out of sync
13:19:34  <annnnnnoyed>nvm: 502 Reached max retries limit
13:20:22  <swaagie>yeah I see webops as running, let me straighten that out
13:20:31  <annnnnnoyed>Ty
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13:24:53  <annnnnnoyed>was 400 now back to 502
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13:26:25  <swaagie>annnnnnoyed: still working on it
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13:28:14  <annnnnnoyed>Okay ty
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13:29:22  <swaagie>annnnnnoyed: could you logout and log back in?
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13:29:43  <annnnnnoyed>yeah
13:29:44  <swaagie>cause the issue was related to logging in from home and msising a critical ID
13:29:58  <swaagie>so if you logged in earlier, your still missing that ID on your session
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13:30:42  <annnnnnoyed>okay able to go to account
13:30:49  <annnnnnoyed>Gotcha
13:31:04  <annnnnnoyed>crap
13:31:10  <annnnnnoyed>Getting 502 still
13:31:15  <annnnnnoyed>Process:
13:31:17  <annnnnnoyed>Actually
13:31:20  <annnnnnoyed>let me clear cache
13:31:23  <annnnnnoyed>and try again just in case
13:31:50  <swaagie>silly thing is I can't see logs against webops atm
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13:32:31  <annnnnnoyed>Yeah still happened
13:32:39  <annnnnnoyed>So
13:32:45  <annnnnnoyed>Cleared cache and cookies
13:32:52  <annnnnnoyed>login
13:32:53  <swaagie>annnnnnoyed: I think you did all you can atm
13:32:54  <annnnnnoyed>Success
13:33:04  <swaagie>so let me see if I can get the logs to actually show
13:33:10  <annnnnnoyed>Okay
13:33:11  <swaagie>otherwise I'm shooting in the dark as well
13:33:40  <annnnnnoyed>Okay
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13:41:31  <lepi>Hi, I'm having issues with the deployment. I guess it is related to the socket.io module I use.
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13:44:26  <Romu>Hi there, the log on my server (jitsu log tail) is like 30 min old while I can still hit the server. Any idea what's going on?
13:44:53  <Romu>Makes me unable to debug an issue that does not happen locally :/
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13:45:58  <annnnnnoyed>swaagie: any updates?
13:46:43  <swaagie>annnnnnoyed: redeployed webops and I see the socket hangup as well now
13:47:19  <annnnnnoyed>I was getting the 502 error on Thursday or Friday I believe as well
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13:49:02  <swaagie>annnnnnoyed: yeah this is different though, and the law of murphy hit, a log server is not working along atm
13:49:27  <annnnnnoyed>Is there anyway to do some type of brute reset on my account?
13:49:49  <annnnnnoyed>I feel like maybe it is because my trial finished right before you switched over to a new billing system maybe?
13:50:06  <annnnnnoyed>hard reset*
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13:54:21  <swaagie>annnnnnoyed: could be but then your probably not alone, so best would be to fix it for all users, a quick glance over your data shows it's fine thouhg
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13:55:05  <annnnnnoyed>I figured there would be an outage. Only have seen one during this process.
13:55:19  <annnnnnoyed>(when billing system transferred)
13:58:18  <swaagie>so like most issues in webops were caused by 3 lines of codes, 1 in webops, 2 in home, those should be fixed, but now we got our asses handed by the logging system :/
13:59:10  <annnnnnoyed>lol!
13:59:13  <annnnnnoyed>sorry
13:59:40  <annnnnnoyed>clear cookies?
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14:00:44  <annnnnnoyed>Cleared cookies and relogged still same issue. I figured you know but jsut updating you
14:00:46  <swaagie>annnnnnoyed: nothing to do as of yet, webops is still crashing, working onthat
14:01:15  <swaagie>thx for the update though
14:01:21  <swaagie>appreaciated
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14:12:16  <Pedro_>hey!
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14:12:39  <Guest42499>I have a question about multiple domains
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14:13:02  <Guest42499>is it possible to have multiple domains for a single aplication ?
14:13:18  <Guest42499>and to have users add more and more ?
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14:15:15  <alexcurtis>Morning. I have #15383 that needs quite urgent attention
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14:19:52  <not_as_annoyed>any updates btw?
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14:22:34  <Sly>alexcurtis: responding to your ticket now.
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14:22:52  <alexcurtis>thank you @sly
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14:26:35  <not_as_annoyed>swaagie: any updates?
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14:26:55  <swaagie>not_as_annoyed: still working on the log issue, I have no idea why webops is failing atm
14:27:11  <swaagie>but I wont stop until they work again
14:28:07  <not_as_annoyed>Thank you
14:28:26  <not_as_annoyed>I won't sleep until then as well so I'll be on :)
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14:31:24  <alexcurtis>@sly: I have just responded to your ticket comment. thanks.
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14:45:06  <alexcurtis>@sly. I have closed that ticket. Thanks for your help. Might be worth checking out the webops start/stop ... might be buggy
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15:00:53  <not_as_annoyed>swaagie: how r things coming along?
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15:01:04  <swaagie>not_as_annoyed: I think I know why the logs fail, just gotta get it fixed
15:01:11  <not_as_annoyed>Cool
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15:01:17  <martin_______>morning. I have an issue with one of our sites, a stale drone might be involved. Started 2 days ago, got the dreaded 502, since then there are intermittent small problems, and when I hit the site from chrome on my machine (AND JUST THERE) It does not send any data back. It seems that something super sticky is going on here. I empties caches and what not. On the same machine, all other browsers work. Site name is
15:01:18  <martin_______>fanignite / fanignite-site .
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15:02:03  <not_as_annoyed>How long do you think before I can pay and deploy my site?
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15:03:18  <not_as_annoyed>swaagie: Not meant to be an annoying question; just need to plan my day.
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15:04:40  <swaagie>not_as_annoyed: understand it, sorry for the inconveniences :) I'd like to get a normal night of sleep, so it will be fixed asap
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15:07:08  <Sly>martin_______: hm... I'm not seeing anything wrong.
15:08:12  <martin_______>sly . It is very weird, as if some route sticks in the load balancer. I had this once with nodejitsu about 6 months ago. was a zombie drone back then
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15:16:39  <Sly>martin_______: hm... shouldn't have any zombie problems these days.
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15:20:50  <martin_______>sly which would be nice ;-) Anyways, something is off, and I am very good at spotting signs of future problems, as some of your (former) colleagues can attest ;-)
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15:31:49  <Sly>martin_______: I just went through the last 20 drones you were on, and there wasn't any zombies.
15:31:52  <LexDTV>Hey, minor issue, it appears that logging has stopped on one of my Applications. Using jitsu logs tail it isn't updating and I don't see any log on the actual website. Last log was on friday. Any ideas?
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15:33:44  <Sly>LexDTV: we're working on some stuff right now.
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15:35:15  <LexDTV>That is a little vague, is this an issue you are aware of and are working on it? or its a side effect of something else you are doing? Do you believe logging will return shortly or is this an issue with my app?
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15:36:41  <swaagie>LexDTV: thx for the report we are aware of the issue, or expert on the subject just boarded a plane though, will notify him as soon as he lands
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15:37:05  <swaagie>ah Sly gave you a response as well I see
15:39:56  <LexDTV>Thanks swaagie, I appreciate it
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15:53:47  <martin_______>sly. maybe it's something else. anyways, I am just proactive here, I can deal with not using chrome for this for a bit
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16:42:45  <flacode>Hi
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16:43:17  <flacode>I'm having a error 502 on my app
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16:43:48  <paintzen>are there deploy issues? I'm getting a request to auto-increment my version number when i deploy, even though I know its a new version number, which is the same issue I had while you guys were updating your APIs last week.
16:44:08  <flacode>and there's no billing info, it got erase, it this the reason?
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16:45:52  <Sly>flacode: there are some webops issues that are currently being looked into.
16:46:35  <Sly>paintzen: did you delete a snapshot and then try to redeploy over the same version?
16:48:52  <flacode>Sly: so how can I fixed that problem, i need the app to be online, shoul I fill again the billing info?
16:49:01  <paintzen>Sly: nope, completely new version
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16:49:23  <Sly>paintzen: strange. What's the username, app name, and version you're trying to deploy?
16:49:52  <Sly>flacode: don't fill it in again. I'm pretty sure the billing information is still there. We don't want you to be charged twice. :)
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16:53:24  <swaagie>LexDTV: logs should be working again
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16:55:56  <flacode>Sly: thank you, but.... how can I see the app online :S, It's kind of urgent, it says started, but i get de 404, look http://quetanvelozeres.com/
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16:56:24  <Sly>flacode: what's the username/app?
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16:57:19  <flacode>flacode/vwmex
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17:00:15  <Sly>flacode: one minute.
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17:01:32  <Sly>flacode: okay. Got it up.
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17:02:19  <flacode>Sly: Thank you so much! what was it?
17:02:38  <Sly>flacode: not sure at the moment.
17:03:07  <flacode>Sly: well but works now :D thank you, Have a nice day!!
17:03:15  <Sly>flacode: np
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17:05:48  <imperialboozer>hi nodejitsu. is your connection to mongohq messed up? my database works locally but breaks on your server. https://gist.github.com/anonymous/9c0a341d9ea3223fceca
17:07:41  * flacodequit (Ping timeout: 250 seconds)
17:08:19  <paintzen>@sly: paintzen, paintsite-dev, 1.4.37
17:09:47  <Sly>paintzen: well, you're right. It is a new version.
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17:10:00  <Sly>That's... weird.
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17:15:24  <imperialboozer>what about my thing?
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17:15:52  <paintzen>@sly: any insight?
17:16:14  <mayron>when I deploy mt project
17:17:15  <mayron>help me please!!
17:17:20  <Sly>imperialboozer: I haven't heard of any problems with connections to databases. You're the first.
17:18:05  <imperialboozer>Sly, it was working no problem and then just stopped. I asked mongohq and they said they were having some weird issues with nodejitsu. i think he is still checking it out from his end
17:18:21  <yawnt>mayron: hey, what's your problem
17:18:21  <yawnt>?
17:18:28  <yawnt>i would be happy to help :)
17:18:39  <Sly>imperialboozer: let's see what they say before we jump to conclusions, then. :)
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17:20:18  <imperialboozer>sly, im just covering all my bases. i want to go outside and play
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17:22:46  <Sly>imperialboozer: lol. If MongoHQ said they're having weird issues from us, they're probably having weird issues from Joyent. We don't touch the networking, except maybe changing IPs.
17:22:57  <Sly>That's why I say let's see what they say first.
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17:27:13  <paintzen>@Sly: any insight?
17:27:28  <Sly>paintzen: no idea at the moment.
17:27:32  <Sly>To be quite honest.
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17:54:30  <paintzen>@Sly: okay... so what are my options?
17:55:19  <Sly>paintzen: only thing I know to do is try a different version at the moment. :\
17:55:55  <paintzen>@Sly: that was the first thing I tried
17:56:13  <Sly>paintzen: and it always wants you to increment?
17:57:23  <paintzen>yup
17:57:35  <paintzen>even if i deploy a different app
17:58:07  <paintzen>i'm gonna see what happens if i say yes...
17:58:11  <paintzen>hmmm interseting
17:58:33  <paintzen>its came back with a 401: Not Authorized error
17:58:55  <paintzen>i'll try to re authenticate
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18:00:35  <paintzen>and success!!
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18:03:37  <Sly>paintzen: weird.
18:03:54  <Sly>paintzen: thanks for telling me those steps, though.
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18:15:50  <nathan7>jan____: You're located in Berlin, no?
18:16:48  <nathan7>jan____: am considering heading to Berlin after 30C3 for New Year's, trying to remember which cool folks I know there [=
18:17:46  <nathan7>jan____: ah, you're coming to 30C3? rad!
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18:24:15  <ggoodman>Is anyone home? Plunker is currently being 'attacked' by some sort of spam attack w/ malicious content. Can anyone help me shut it down?
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18:24:53  <_trev>Has anyone run Hexo nodejs blog engine on through nodejitsu?
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18:31:23  <martin_____>sly I now get this error when deploying fanignite/fanignite-site : https://gist.github.com/mwawrusch/7646157
18:31:37  <Sly>o_o
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18:33:25  <Sly>martin_____: how long has it been happening?
18:33:50  <nateb>Hello. I'm having several issues. One is that I can't deploy BloxiDev. I've seen a few different errors after running jitsu deploy.
18:33:58  <martin_____>2 deploys, I guess 10 minutes
18:34:00  <nateb>Here's one: https://gist.github.com/natebernstein/f7d06372707fbb4dc383
18:34:20  <martin_____>Downside of CD - we run into all errors ;-(
18:34:36  <nateb>And another is just the 500 error: error: Nodejitsu Error (500): Internal Server Error
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18:36:25  <martin_____>btw, sly, why I am so adamant about nodejitsu fixing this stuff. Every single fail requires us to either redo the deploy or contact you, and it costs us about 20 minutes in developer hours, which just adds up.
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18:41:10  <paintzen>Hi again, this time I have a real error but have no clue what it means, I can deploy fine, but when I start my app I get: Error: conservatory Error (403): Forbidden
18:41:16  <paintzen>any help is much appreciated
18:41:25  <Sly>paintzen: martin_____: nateb: we're looking into it right now.
18:42:08  <martin_____>I know you are, thanks
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18:42:38  <paintzen>woohoo! ... as long as it isn't my fault... i'm happy.
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18:46:20  <Neztec>Hey, can someone help me - I have a fairly time-sensitive issue
18:46:33  <Sly>Neztec: what's up?
18:47:04  <Neztec>I just tried reploying my application (seems very unlikely any code change broke anything) and I'm getting Error: conservatory Error (403): Forbidden
18:47:09  <Neztec>in the jitsu deploy
18:47:20  <Neztec>Any thoughts?
18:47:24  <martin_____>neztec it's the same error i am getting
18:47:28  <martin_____>they are working on it
18:47:41  <Neztec>Oh..... so this isn't just me?
18:47:48  <Neztec>Well, that's good I suppose
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18:47:54  <Neztec>Any idea on time table?
18:48:05  <Neztec>I'm supposed to demo this site at 2pm (in 12 minutes)
18:48:06  <martin_____>They are normally very fast with this
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18:49:33  <ggoodman>Sly: did you see my post about some sort of spam attack happening to one of my nodejitsu servers?
18:50:22  <Sly>ggoodman: no? O_o
18:50:22  <VG>Hello
18:50:28  <VG>I have a problem with jitsu deploy
18:50:34  <VG>See log here https://gist.github.com/vgrichina/dcfdffb6c97cd9002475
18:50:40  <ggoodman>Sly: may I PM?
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18:52:22  <swaagie>VG: we are aware of it, working on it, thx for reporting, main component went down 5 mins ago
18:53:27  <VG>swaagie: any idea on when will it be up?
18:53:37  <swaagie>pretty soon, as we found the cause
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18:55:28  <VG>Unrelated question – this support ticket is being totally ignored for around 1 week https://nodejitsu.zendesk.com/requests/15310 Is this considered normal business practice at Nodejitsu?
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18:59:56  <Sly>VG: I can assure you that we don't ignore tickets.
19:01:14  <Romu>Anyone here? I can't deploy my app I got an error on nodejisu's side https://gist.github.com/soundstep/7646734
19:03:03  <Sly>Romu: we're working on the forbidden error
19:03:30  <Romu>ok cool
19:03:47  <Romu>I'll stay around here if you can post an update please
19:04:11  <swaagie>Romu: we will keep you updated
19:04:19  <swaagie>also status.jit.su will as well :)
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19:07:21  <VG>Sly: so no response at all during 1 week is not "ignoring tickets"?
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19:08:34  <Sly>VG: we've had quite a bit of stuff going on. I apologize that the ticket hasn't been answered yet, but we're not ignoring it.
19:12:20  <VG>Sly: that ticket means that web app doesn't work at all at current moment. Is it considered not urgent enough to handle? Why would one want to continue paying Nodejitsu for hosting, if the issues like this are considered ok.
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19:23:32  <EveniusGill>Hey?
19:23:45  <Sly>EveniusGill: hi.
19:24:45  <EveniusGill>Just throwing a question out there: upon trying to login @jit.su I'm getting an "connect ECONNREFUSED". Same on deployment?
19:25:38  <Romu>Deployments are down (http://status.jit.su/), they are working on it
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19:26:55  <EveniusGill>Ah, didn't see that. Awesome, thanks!
19:26:59  * EveniusGillpart
19:27:37  <Romu>Yeah me neither, funny how we don't trust status pages! ;)
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19:32:59  <mwbrooks>Hey all, I'm having trouble with `jitsu deploy` returning "Error: connect ECONNREFUSED". Is this a known issue? I've hit this in the past and it's usually a temporary service hiccup.
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19:34:32  <Sly>mwbrooks: we're working on it currently
19:34:35  * sitomaniquit (Ping timeout: 250 seconds)
19:35:26  <mwbrooks>Sly: Cool, that's all I need to know :) I'll just try to redeploy in a bit. Thanks man!
19:36:47  <Sly>mwbrooks: paintzen: martin_____: Romu: anyone else: try deploying now.
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19:39:30  <nateb>I'm trying a deploy now
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19:41:26  <nateb>no errors during deployment, but the app doesn't seem to be working
19:42:13  <deployplzwork>error: Error starting application. This could be a user error. error: info: Running start for app. error: info: Cleaning /opt/run error: info: Fetching application snapshot... error: info: Application snapshot fetched. error: info: Unpacking snapshot... error: info: Reading `package.json`... error: info: Starting application... error: info: Spawn: start --min-uptime 2000 -o /opt/run/forza.log -- forza -h m
19:42:18  <Sly>nateb: what's the user/app?
19:42:27  <Sly>deployplzwork: please post outputs to https://gist.github.com
19:42:28  <nateb>natebernstein / BloxiDev
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19:44:44  <deployplzwork>https://gist.github.com/anonymous/7647508
19:45:41  <Sly>deployplzwork: give me a few.
19:48:54  * swaagietopic: Nodejitsu | Cloud status: Reported WebOps issues fixed. If you still have an issue, please do report it, thank you! | [email protected] | IRC Support hours Mon-Fri 9am-8pm ET | Please do not PM staff for support unless explicitly asked, so that we may all chip in.
19:52:03  <Sly>nateb: the last bit of logs for your app that I see is a mongohq error.
19:53:44  <nateb>Yeah, I see that too. That's why I was trying to deploy this morning.
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19:54:47  <Sly>deployplzwork: it looks like your app isn't responding to HTTP requests. I tried it locally on the drone as well, and nothing came back in curl.
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19:55:47  <deployplzwork>@Sly yea because it failed to start
19:56:01  <nateb>For some reason, BloxiDev and BloxiStaging can't reach the MongoDB server, even though the Mongo instances are up and running.
19:56:09  <deployplzwork>@Sly it was working fine from day 1, no changes on my end.
19:56:17  <Sly>deployplzwork: I'm seeing it started on a drone.
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19:56:59  <martin_____>works
19:57:45  <nateb>And I'm not seeing the console logs that I should be seeing.. So I'm wondering if something is happening on the drone that I can't see.
19:57:49  <deployplzwork>@Sly seems like it's not reading the NODE_ENV vars
19:57:59  <Sly>deployplzwork: I think you may be getting error output because of the errors that are before what you posted.
19:58:07  <Sly>error: Warning: connection.session() MemoryStore is not
19:58:07  <Sly>error: designed for a production environment, as it will leak
19:58:07  <Sly>error: memory, and will not scale past a single process.
19:58:11  <Sly>The app is actually started.
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19:58:16  <Sly>It's just not responding to HTTP requests.
19:58:41  <martin_____>btw, use cookie sessions instead of the memory store
19:58:45  <deployplzwork>@Sly seems like it's not reading the NODE_ENV, there is a var environment = Production that it's not seeing.
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19:59:29  <deployplzwork>@Sly sorry, NODE_ENV=production
19:59:33  <martin_____>at sly, if that's the case it would explain my problems with fan ignite as well
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20:00:52  <Sly>deployplzwork: hm... can you try dumping process.env.NODE_ENV in your code and make sure that it's not set?
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20:04:41  <nateb>all of a sudden the logging seems better, but the db connection is not. I'm wondering if the app isn't reading hte environment vars properly.
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20:05:54  <Sly>nateb: not sure how it would be happening.
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20:12:53  <cj1618>Hello
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20:13:10  <cj1618>When attampting to start my app I get "Failure: Unspecified error"
20:14:17  <Sly>cj1618: add `--debug` to whatever command you ran and paste the output to https://gist.github.com for us.
20:17:45  <ggoodman>is the api server really slow atm?
20:18:30  <Sly>ggoodman: not that I'm aware of. What's up?
20:18:45  <ggoodman>must be C9 or my connection to C9 then
20:19:25  <ggoodman>'jitsu deploy'.... wait... ....wait more.... ....nothing.. ^C
20:20:04  <Sly>ggoodman: yeah, could be C9. I haven't seen any latency problems.
20:20:13  <ggoodman>k
20:24:20  <deployplzwork>Sly: Node is not activating my latest snapshot, I assume because of this MemoryStore error. Did something change on your end that is looking for this?
20:25:50  <Sly>deployplzwork: not sure, to be honest. Try `jitsu snapshots activate <app> --debug` and then select your latest snapshot. If it errors, paste the error in a gist for me.
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20:29:46  <deployplzwork>Sly: https://gist.github.com/anonymous/7648306
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20:30:58  <Sly>deployplzwork: hm.. I'm really not seeing any problem here.
20:31:06  <Sly>Even though there is obviously one.
20:31:57  <cj1618>when deploying to jitsu I now get the following error: Error: Cannot find module 'socket.io'. This is a an easy error to fix normally, but with jitsu before deploying should I have socket.io store as a 'dependency' in package.json?
20:32:28  <deployplzwork>Sly: I don't know what to change, I haven't had any issues since I started on 11/19, I woke up this morning to the site being down, then found out there was an issue on nodejitsu, and now this is happening.
20:32:31  <Sly>cj1618: it's "dependencies"
20:32:46  <Sly>cj1618: you can also use `npm install socket.io --save` to make npm write it to the package.json for you
20:32:49  <cj1618>Yeawh
20:33:01  <cj1618>Okay awesome good to know
20:34:17  <Sly>deployplzwork: I honestly have no idea. :|
20:34:28  <Sly>It shouldn't be a problem.
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20:38:01  <__sparkorg>Hi, are there any known DNS or network issues going on with dones in us-east-1?
20:38:34  <Sly>__sparkorg: not that I'm aware of. What's going on?
20:38:58  <__sparkorg>drone is unable to connect to mongoHQ. connection string works fine locally
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20:39:59  <Sly>__sparkorg: I've heard of a few people having that problem, but I don't know of any issues on our side. I had one person that said MongoHQ told them that they had some weird stuff going on, but I haven't heard anything else about it.
20:42:36  <nateb>I'm having the same issue with mongoHQ
20:42:39  <__sparkorg>They were doing a maintenance yesterday for sure, but I'm able to hit it without issue from command line locally, local deploy of my app, and a test deploy on heroku. Same connection string set to the same env var in all cases. The issue started happening around the same time as webops got wonky
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20:42:46  <nateb>MongoHQ hasn't gotten back to me yet.
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20:43:53  <deployplzwork>@Sly https://gist.github.com/anonymous/7648553
20:44:40  <Sly>deployplzwork: looks like you may be hitting the mongohq problem too.
20:47:39  <nateb>I'm still seeing intermittent errors when I start BloxiDev: https://gist.github.com/natebernstein/7e006f4a895bd2dcadd4
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20:49:34  <nateb>after that, I started again and didn't see the error that's in the gist. That's happened a few times today (saw that error, then didn't).
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20:53:32  <Sly>nateb: :|
20:54:27  <nateb>?
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20:57:30  <Sly>Not sure what's going on with that.
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21:14:36  <nateb>MongoHQ is saying things are fine on their end. Can you check to see if you can hit the server/port from your environment? paulo.mongohq.com:10043
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21:17:15  <__sparkorg>I'm having the problem with the same host, diff port: paulo.mongohq.com:10095
21:17:41  <Sly>nateb: `ping paulo.mongohq.com` failed, so I guess it's something with Joyent's network atm? Will try to find out.
21:18:23  <nateb>Hold on.. my apps just connected to mongohq successfully. I wonder if they changed something on their end and didn't tell me yet.
21:18:28  <__sparkorg>@sly can you ping 54.226.71.234?
21:18:39  <__sparkorg>actually youc an't ping it either way
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21:18:44  <__sparkorg>looks like they ignore icmp
21:18:53  <Sly>Orly?
21:19:00  <Sly>Hm..
21:19:02  <__sparkorg>does paulo.mongohq.com resolve to 54.226.71.234 ?
21:19:14  <Sly>Sure does.
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21:19:22  <Sly>So ICMP is ignored.
21:19:27  <Sly>__sparkorg: thanks for that
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21:20:14  <Sly>nateb: not sure what the problem is if it's resolving on our side, but not able to connect.
21:20:36  <Sly>nateb: sounds like their side refusing the connection or something.
21:20:59  <__sparkorg>i can hit it from here
21:21:14  <__sparkorg>i'm connected to my DB from command line mongo client
21:22:51  <nateb>hmm.. looks like they fixed whatever it was, at least for the moment.
21:23:13  <Sly>nateb: so it was MongoHQ?
21:25:01  <nateb>They haven't said so yet.. But while I was emailing with them it all of a sudden started working...
21:26:03  <Sly>nateb: had to be them, cause I haven't touched anything or sent anything to Joyent about it.
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21:26:14  <Keo>hello
21:26:19  <Keo>anyone here?
21:26:33  <julianduque>Keo: yes
21:26:44  <Keo>I have a question
21:26:47  <Keo>I'
21:27:01  <Keo>m using free trial nodejitsu
21:27:11  <Keo>can I use redis as database?
21:27:30  <Keo>or I need to pay for database?
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21:27:37  <julianduque>Keo: yes, you can use `jitsu databases` or use a third party redis as a service
21:27:56  <Keo>Do I need to edit package.json file?
21:28:08  <Keo>Or I just need to jitsu database redis myRedis?
21:28:25  <julianduque>Keo: `jitsu database create redis myRedis`
21:28:31  <julianduque>databases*
21:29:05  <Keo>I already created one :)
21:29:14  <Keo>I don't need to modify package.json?
21:29:26  <julianduque>Keo: to use the database no
21:29:38  <julianduque>Keo: only if you don't have the right dependency to use with redis
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21:30:45  <Keo>thank you a lot
21:30:49  <Keo>I will give it another try
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21:32:11  <Keo>This is the error I got: Error: Cannot find module 'redis'
21:32:27  <Keo>the page says: 502 Reached max retries limit
21:33:08  <markmuskardin>hi - has anyone experienced an HTTP 400 (Bad Request) on Nodejitsu when using Socket.io? This has been an intermittent issue for me...
21:33:14  <julianduque>Keo: so you'll need to add redis as dep in your package.json, do `npm install redis --save`
21:33:31  <julianduque>markmuskardin: are you using http or https?
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21:33:58  <markmuskardin>julianduque: I'm using http
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21:34:51  <julianduque>markmuskardin: try `https`, I've seen that error when using http, is a socket.io problem
21:35:00  <julianduque>engine.io works better
21:35:21  <Keo>I just did 'npm install redis --save'
21:35:28  <Keo>[email protected] node_modules/redis
21:36:16  <Keo>Do i need to modify package.json? or just jitsu deploy
21:37:08  <Keo>Amazing!!!
21:37:10  <julianduque>Keo: jitsu deploy
21:37:15  <Keo>it's working perfectly
21:37:20  <julianduque>--save add the dependency to the package.json
21:37:20  <Keo>you are the man!!!
21:37:39  <julianduque>:)
21:39:20  <markmuskardin>julianduque: in order to get HTTPS set up on Nodejitus…do I just need to follow the directions from this page? http://docs.nodejitsu.com/articles/HTTP/servers/how-to-create-a-HTTPS-server
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21:40:04  <julianduque>markmuskardin: no, just prepend https
21:40:16  <julianduque>markmuskardin: https://yoursubdomain.nodejitsu.com
21:40:56  <markmuskardin>ahh..thank you julianduque…any idea why regular http didn't work? if not that's ok…just curious...
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21:41:44  <julianduque>markmuskardin: socket.io bugs, but take a look at http://github.com/primus/primus, it supports engine.io as transport and can have similar features to socket.io
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21:42:33  <markmuskardin>thanks julianduque
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21:50:16  <markmuskardin>julianduque…would you happen to know anything about MongoDB? :) I successfully added MongoDB to my Nodejitsu app…but when logging into Mongo remotely…I can't see any of my collections…I get the following message when running "show dbs" => listDatabases failed:{ "ok" : 0, "errmsg" : "unauthorized" }
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21:51:10  <julianduque>markmuskardin: you can't list your databases, only the collections
21:51:21  <julianduque>markmuskardin: that is only 1 MongoDB instance
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21:52:01  <pk>is anyone else having issues with billing/their site being down?
21:52:29  <pk>i am getting a 404 when i try and hit the domain i have setup. And we i try to go to the *.jit.su site, it gives me a 502 eror
21:52:31  <pk>error
21:52:40  <julianduque>pk: what is your username/appname?
21:53:54  <pk>app name: whereispulkit
21:54:11  <julianduque>pk: and username?
21:54:34  <pk>username: pulkitsethi
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21:55:09  <julianduque>pk: let me check
21:58:23  <julianduque>pk: can you check your app?
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21:59:21  <markmuskardin>julianduque…can I see my mongodb records by connecting from the command line only? or can I see my records from the cloud as well?
21:59:59  <julianduque>markmuskardin: only fron the command line
22:00:47  <markmuskardin>julianduque: i can't see the records in my collection…but they must have been created since I can sign into my app from Nodejitsu
22:01:06  <julianduque>try with show collectoons
22:01:09  <julianduque>collections*
22:02:11  <markmuskardin>that yields 2 collections : system.indexes
22:02:11  <markmuskardin>system.users
22:02:28  <markmuskardin>when I query system.users…i get my nodejitsu account user
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22:32:26  <gregsmith>Hello! I have a free MongoHQ database that I created through Nodejitsu and it has stopped allowing me to connect. How to I log into MongoHQ and check out the problem? I never got MongoHQ credentials as far as I know.
22:32:43  <julianduque>gregsmith: is still failing?
22:32:54  <julianduque>gregsmith: we contacted to MongoHQ and reported the issue
22:33:17  <julianduque>gregsmith: and no, you can't access to that panel, best option is to create the account directly with MongoHQ
22:33:20  <gregsmith>julianduque yes, I'll restart the app though just in case it's a lack of reconnection logic
22:33:21  <julianduque>to have full access to the DB
22:34:27  <gregsmith>julianduque Ahhh ok, I hadn't restarted my app since I had this problem yesterday. This time it fixed the problem.
22:34:53  <gregsmith>Is there a convenient way to transfer my database to a new MongoHQ account or should I just back it up / transfer the data manually?
22:35:22  <julianduque>gregsmith: backup/transfer
22:35:24  <julianduque>manually, ys
22:35:27  <julianduque>yes
22:35:31  <gregsmith>Thanks much for your help!
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22:36:24  <julianduque>gregsmith: :)
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22:52:08  <pk>@julianduque: thanks for the help. The app is up and running
22:52:19  <pk>Do you know why it was down?
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22:55:15  <julianduque>pk: not sure what happened
22:57:29  <pk>What did you do to get it running again? Just for future reference
22:57:42  <pk>in case I run into the same thing again
22:57:50  <julianduque>pk: `jitsu start` on your app
22:59:04  <pk>okay cool. Thanks
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23:06:14  <jan____>nathan7: 30c3 is in Hamburg
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